We are really big on our communication. This includes being readily available, responding in a timely manner, providing consistency, being honest and accurate, and backing up what we say with documented evidence. When you contact us, you will get all of this because we believe that good communication is the key to a successful relationship.
If we don't know we will find out
We are forever learning here at Wicked. We back our advice on research, education, documented evidence and our legal obligations as accredited bookkeeping and accounting professionals. As certified bookkeepers we are required to maintain a minimum number of Continuing Professional Education (CPE) hours so that we maintain our quality standards.
We report to you in a multitude of ways, tailoring our feedback to suit you. We can communicate to you by email, over the phone, in person, video conferencing, instant messenger, social media, text and cloud software. We provide financial reports, written reports, client software dashboards/portals, and verbal commentary at reviews and meetings.
Value for money
We are smart money managers who provide bang for your buck. We only benefit if you benefit. We get to know each of our customers personally and we develop a tailored service that not only meets but exceeds expectations. We provide good old personal customer service where you can speak to a real person any time, and for however long you need. It’s not just about doing things for you, it’s about educating you so you understand why we do what we do and how it helps you.
We take the time AND we are on time
We take the time to invest in you. Yes that’s right. You invest in us and we take this seriously. Sometimes you need extra attention and assistance and we get this. Time spent preparing and planning for desired outcomes provides certainty for success. Without smart planning we are less likely to achieve our goals. We also value your time, and when we make a commitment to meet with you, we will be there on time, every time.
Your information is protected
When providing services to you, we have access to your personal and sensitive information. We have policies in place to ensure that your information is protected at all times and we only use it for the purposes of providng the agreed services. When we no longer need your information to provide services, it is destroyed. We respect your privacy.
About Jaime and Wicked Plan Management
Based on the Gold Coast, Jaime is a certified Bookkeeper and Registered BAS Agent who has over 20 years experience in financial and small business management across a range of industries including the disability sector, higher education, allied health, local & australian government, IT and sport.
Bookkeeping & Business Services
Bookkeeping, business administration and management
NDIS Support Coordination
Plan implementation, service provider engagement and plan reviews
NDIS Plan Management
Payment of invoices, budget management and financial reporting.
What our clients say
"Jaime understands me and talks my language. She encourages me to see things from a different perspective and inspires me to achieve my goals. She trusts me, listens to me and makes me feel valued."
"Jaime is so friendly and very efficient with good communication skills. She is both my Plan Manager and Support Coordinator and having her provide both services has made it so much easier for me. I couldn't be happier!"
"I like having Wicked as my Plan Manager because they also supply me with my wheelchairs, and getting parts and servicing is so much quicker and easier."