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We are really big on our communication. This includes being readily available, responding in a timely manner, providing consistency, being honest and accurate, and backing up what we say with documented evidence. When you contact us, you will get all of this because we believe that good communication is the key to a successful relationship.
If we don't know we will find out
We are forever learning here at Wicked. We back our advice on research, education, documented evidence and our legal obligations as accredited bookkeeping and accounting professionals. As certified bookkeepers we are required to maintain a minimum number of Continuing Professional Education (CPE) hours so that we maintain our quality standards.
We report to you in a multitude of ways, tailoring our feedback to suit you. We can communicate to you by email, over the phone, in person, video conferencing, instant messenger, social media, text and cloud software. We provide financial reports, written reports, client software dashboards/portals, and verbal commentary at reviews and meetings.
Value for money
We are smart money managers who provide bang for your buck. We only benefit if you benefit. We get to know each of our customers personally and we develop a tailored service that not only meets but exceeds expectations. We provide good old personal customer service where you can speak to a real person any time, and for however long you need. It’s not just about doing things for you, it’s about educating you so you understand why we do what we do and how it helps you.
We take the time AND we are on time
We take the time to invest in you. Yes that’s right. You invest in us and we take this seriously. Sometimes you need extra attention and assistance and we get this. Time spent preparing and planning for desired outcomes provides certainty for success. Without smart planning we are less likely to achieve our goals. We also value your time, and when we make a commitment to meet with you, we will be there on time, every time.
Your information is protected
When providing services to you, we have access to your personal and sensitive information. We have policies in place to ensure that your information is protected at all times and we only use it for the purposes of providng the agreed services. When we no longer need your information to provide services, it is destroyed. We respect your privacy.